PTCL Helpline

PTCL offers 24/7 Customer Care service to solve the queries and problems of customers instantly and effectively. Their agents are available 24/7 to help customers with their questions and fix issues as early as possible.


Call 1218 to register your complaint if you are facing any kind of problems in your service including internet connectivity, no dial tone, frequent disconnection, or slow internet speed etc.

If your telephone line is dead, and you can’t call 1218, then you can dial 021111282828 from your mobile to register your complaint.

You can also contact ptcl customer support via email. You can send your queries to and the support representative will respond to your queries as soon as possible.

Here are more phone numbers for different queries:

To Update Directory Inquiry0800 0 1217
OSS Helpline111 28 28 28
Corporate Helpline1260 & 111 20 20 20
Billing information1200
Inquiry or directory services1217
Complaint registration or help on any fault1218
Assistance on all services1218

Customer Support also helps customers in numerous ways, such as PTCL Helpline Number, PTCL Live Chat Services, and recently activated official Whatsapp Number. Additionally, a customer care center is developed to give high-quality, personalized, effective, and prompt service.

Usually, the vital thing in any company is customer care. So, PTCL works at its best to train its employees that will help the customers in their way and medium. Similarly, the customer care staff of PTCL amiably deals with the customers.

In this context, just as a hint that clients face issues mostly is a late answer. Whenever there is an issue with the internet in any place, then PTCL Customer care replies lately.

So, it would be best if they start responding quickly that will result in better customer action. Lastly, we hope that our article will clear all your queries regarding PTCL Bill. Similarly, if you have any questions concerning bills or any other thing, we will feel pleasure to assist you.

Get your PTCL Duplicate Bill